Public tender win to build online portal for NSW Health Agency

Lodestone has been awarded a competitive public tender contested by about 10 respondents, including many well know development companies.

The 6 month project will provide a publicly accessible WCAG 2.0 complaints website, integrated to the agency administration system via APIs. In addition the portal will allow filtering and analysis of cases by other relevant government agencies.

Salesforce based housing asset management solution for NSW Government.

Further to our tender win to build a prototype housing asset management solution for NSW FACS in 2016, we are pleased to be awarded a contract extension to build the full production solution.

The Salesforce solution will manage all aspects of housing portfolio management, including property information, tenancies, ownership transfers, contract management. The system will have a portal for access by housing providers, integration with property management providers, and automated KPI and performance calculation.

Online claims solution to be built for Hollard

Lodestone has been awarded a contract extension, to build and online claims solution for Hollard’s travel claims business.

The solution will be used by 5 of Hollard’s travel claims clients. It will be completely tailorable and branded per each client, with full integration to the underlying AppSure claims administration platform.

Travel insurance claims solution rolls out

For our client Hollard Insurance, we have extended and enhanced our AppSure claims module so as to meet the specific requirements of travel insurance. This has included handling travel benefits such as overseas medical claims, lost luggage, trip cancellations and delays, and other ad hoc benefits. In addition we have implemented an exchange rate calculator and travel claim validations and analysis.

The white-labelled system now interfaces to multiple travel insurer systems in Australia, as well as to First Assistance, a NZ-based emergency medical response provider.

10 years of service to icare

We have been continuously engaged by icare (previously SICorp) for 10 years.

Over that time we have developed and support core insurance systems for icare. As icare is the largest insurer in Australia, the systems we build and support are high volume, sophisticated applications.

We are also a trusted advisor to icare on insurance data warehouse and systems strategy.

AppSure gains traction with Underwriting Agencies

Our AppSure general insurance application continues to find favour with Australian Underwriting Agencies.

We now have the system implemented at 3 agencies and will go live with another large agency in December 2017. The agencies typically use the full suite of AppSure modules including online sales, rating, administration and claims. AppSure is highly configurable and deployed insurance products cover bizpack, group life, not for profit, landlord and import/export insurance, and many others.

NSW Procurement IT Strategy update.

We are pleased to note that we have been engaged by NSW Department of Finance, Services and Innovation (DFSI) to conduct a crucial piece of work. In this case an update to the NSW Procurement Information Strategy and Roadmap that we produced in 2015. We appreciate the trust in us displayed by DFSI. We feel that it underlines our deep knowledge of government procurement policies, processes and systems.

NSW FACS tender win for Salesforce ( implementation

Lodestone has been awarded a competitive tender to conduct business requirements analysis and technical design for a SalesForce implementation. The engagement includes the setup of a SalesForce ( sandpit to prototype the required functions. The client is a division of NSW Family and Community Services (FACS). Lodestone is the engagement lead, and we partnered with a Salesforce specialist to provide the expertise and competitive pricing that secured the engagement. Salesforce ( is a great platform and we are pleased to build out our expertise in this space.

NSW Whole-of-Government procurement IT landscape review

On behalf of NSW Procurement we are engaged to interview all of NSW Government cluster agencies to provide an overall view of their current and planned ERP and procurement systems.

Appsure One-Year Milestone

Lodestone celebrates its first anniversary of bringing Appsure to Australia. One client has gone live and two more are on their way. We look forward to enhancing and empowering the capabilities of our users in the years to come. 

NSW TAFE exit plan from Department of Education

We are engaged to lead a team of consultants to complete a detailed analysis and strategic plan for the separation of NSW TAFE from NSW Department of Education and Training (DET). The engagement covers all aspects of TAFE corporate and operational functions and systems (student operations, finance, HR, payroll, assets and maintenance, legal).

NSW Procurement Information Strategy 2015 - 2018

Working with NSW Department of Finance and Services (DFS), we have finalised an Information Strategy and Roadmap for the period 2015 – 2018. This covers key initiatives such as IT architecture, whole of government tendering, catalogue and electronic marketplace, and CRM solutions.

10 years as a NSW and Federal government IT supplier

A big milestone for us!

In the last 10 years we have delivered over 100 consulting and software development engagements to the Federal and NSW Governments.

We are a NSW Government accredited supplier in the following areas:
• I01. Program Office Standards
• I02. Project, Program & Portfolio Management
• I03. Change Management
• I04. Quality Assurance & Compliance
• M01. Business Analysis
• M02. Custom Application Development including delivery "as a service"
• M04. Other software services including delivery "as a service"
• M05. Information Management Services including delivery "as a service"
• M06. Web Design & Content Management Services including delivery "as a service"
• M07. Software Support & Maintenance Services including delivery "as a service"
• M08. Testing Services

BPO – First insurance industry administration services agreement

Building on our long standing IT service contracts with major Sydney-based insurance clients, we concluded our first business process outsourcing agreement for administration services. The client is a commercial underwriting and broker group based in Sydney, and the majority of the administration services will be serviced from our cost effective offshore operations.

Personnel – Appointment of leading industry figure Dave Spillane as Manager BPO

We are delighted to announce that highly experienced and respected industry figure Dave Spillane has joined Lodestone Solutions, to head up our process outsourcing and contact centre practice. Dave will provide strategic advice and direction to our clients, and also to our own operations.

Personnel - Appointment of Nadav Yogev to position of Lead Developer

Appointment of Nadav Yogev to position of global lead developer, based in our Sydney Office. Congrats on the promotion Nadav, a well-deserved reward for some excellent project outcomes under your management.

AppSure – Integration of our NFC mobile capability to AppSure Campaign module

We build a tool linking our NFC mobile phone capability to the AppSure campaign manager module. A short video can be seen here

Development – major global tracking system upgrade for client SomoMed

We release a major upgrade and enhancement of the global medical device tracking system for our client SomnoMed. The project was delivered on time and budget and with zero errors.

AppSure – Reseller agreement signed

Lodestone signs a reseller agreement to support and distribute the AppSure insurance platform in Australia and New Zealand Reseller Agreements

Development – Go live of a graphical mapping system for home building insurer.

Go live (on time and on budget) of the online graphical mapping system for insurance certificates for HBCF. Take a look at this system here: hbcf mapping tool