Game-changing IT Solutions

Delivering a better experience for you and your customers.

Client Testimonial

“Hollard prides itself on rapid innovation and customer service. Lodestone have been a terrific partner of ours on our journey. They have enabled us to grow our business rapidly by on-ramping new customers quickly and easily, and by providing a very good travel insurance claim system for our business. They develop rapidly, accurately and with minimal issues. Not only are they able to deliver what we ask for, they are proactive and bring with them market leading ideas and capabilities, such as in claims automation and machine learning.”

Orion Riggs

Head of Travel, Hollard Insurance

How We Help

Consulting

When you need to improve your business we help you explore what is possible.

We are highly entrepreneurial and innovative, yet our advice is grounded in deep experience and practicality.

Strategic Business Outcomes
Process Efficiencies
Improved Customer Experience
ROI Focus
Decisioning and ML Technology Options
New Technology Integration
Data Analysis
Insurance Code of Practice
Regulatory Compliance

Development

It is possible to deliver a leading customer experience without breaking the bank.

We have delivered game changing solutions for Insurers and Government agencies including;

Policy Issuance Systems
Raters
Claims Systems
Credit Assessments
Complaints Management Systems
Systems Integration
ETL
Regulatory Monitoring and Reporting

Machine Learning

We integrate Machine Learning to your processes to automate and streamline the way you do things. Our focus is to reduce costs and improve the customer experience, while maintaining transparency and governance standards.

Advanced Decisioning
Natural Language Processing
Machine Learning
Integration into Operations
Expert Assisted ML
Auditability of ML
Risk Alerting

Lodestone Solutions is ISO27001:2013 Certified (Certificate AUS/ISMS/JAS–C0003/0021)

Specialist Travel Insurance Claims System

Our travel claims system has numerous travel-specific features such as exchange rate calculations, out of the box travel policy and extras benefit mapping, destination and travel warning validations, location-based technical fraud and error checks. In addition it features high levels of process automation and machine learning, allowing for instant processing of claims.

Travel Insurance Claims System Features

Our 360 degree customer claim site is a social media style feature. It allows easy customer interactivty for claims progress and communications, submissions of additional documents.

The system is built on on a modern web architecture, using Microsoft stack technology. It’s fully modular and API enabled.

Multi-brand tenancy allows the travel insurer to handle multiple client brands and assistance providers on one platform. This makes the system highly efficient and low cost to operate.

The solution uses AI and NLP to allow for quick and efficient claim processing, even full claim automation, saving claim administration costs and boosting customer NPS.